We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
In this policy, “we”, “us” and “our” refer to data controller name. For more information about us, see Section 13.
This document was created using a template from SEQ Legal (seqlegal.com).
How we use your personal data
In this Section 3 we have set out:
the general categories of personal data that we may process;
in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
the purposes for which we may process personal data; and
the legal bases of the processing.
We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your personal data that are provided in the course of the use of our services (“service data”). The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process identify general category of data. The source of this data is you. This data may be processed for specify purposes. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Providing your personal data to others
We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data
This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email.
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
the payment of a fee (currently fixed at GBP 10); and
the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
1 Cookies used by our service providers
1 Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via your browser settings.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
This website is owned and operated by Dive Sight
We are registered in England and Wales under Company Number 12250263, and our registered office is Dive Sight Ltd, 99 Carlisle St E, Sheffield S4 7QN.
Our principal place of business is at Dive Sight Ltd, 99 Carlisle St E, Sheffield S4 7QN.
You can contact us:
by post, to the postal address given above;
using our website contact form;
by telephone, on the contact number published on our website; or
by email, using the email address published on our website.
Data protection officer
Our data protection officer’s contact details are: Liam Ward, Dive Sight Ltd, 99 Carlisle St E, Sheffield S4 7QN, Call 0114 327 3140.
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Liam was SUPERB! I had a very short timeline to get my mask sent to him and for the lenses to be added and sent back before I left for Sipadan. It was extremely smooth - he communicated every step of the way and made sure I got the reassurance to manage my stress! The mask itself, I was worried it was going to look awful but in fact, it was only when I mentioned it that people were like "ohhh yes I see now". And best of all, I could see perfectly - my NDL, which of course is the most important thing! Thanks Liam, cant recommend you and Divesight enough (recommended by Kieran in Robinhood Watersports Leeds).
Great advice, easy process and regular updates. And as promised (by the dive store that recommended me) the dive mask is exactly like wearing glasses. Really looking forward to our silver wedding anniversary trip being able to fully see underwater for the first time in over 20 years! Thanks Liam and Dive Sight
well after 72 tropical dives and having issues with plastic inserts continually fogging. Time for a change sent liam my Hollis Mask and my prescription +7.5 and within 2 weeks the bonded lenses were back. So off to the Philippines wow wow wow, I was able to see all the small critters as well as being able to take macro photos. The good part was not once did my mask fog up in over 30 dives. I am well impressed with the service from Liam and his team. If you wear prescription lenses then this is a must. Thank you Liam for the service and the email contact.
I havent used my old mask again since getting my prescription one from Dive Sight. it is awesome. so convenient. Only took two weeks from ordering to delivery. quality is perfect. I really would recommend to anyone who normally faffs about with contact lenses before diving. prescription masks are the way to go! thank you very much for my mask!! 😀😀
5*. I sent a paper copy of my prescription in the google box and 2 weeks later my Goggles returned. Prescription was spot on and made my experience 10x’s better. Anyone who wears glasses I highly recommend getting the prescription lenses fitted .
My husband and I had new facemasks updated with prescription lenses by Dive Sight, and are delighted with the results. The clarity of vision was a huge bonus when snorkelling and diving in the Maldives!
Ordered two masks from Liam and the team at Drive Sight for myself and my wife. Order process was very easy and prescriptions were spot on. Good choice of masks available and the Cressi mask we settled on is excellent. Really looking forward to our holiday in Feb so we can test the masks under the water. Great service and communication. I would definitely recommend dive sight.
Brilliant lenses... got to me just in time for flight to Mauritius...still quite a lot of reef left...saw massive Big Fin Reef Squid today...mask itself (Cressi) a tad loose or/porous...but very pleased
Like many, I found my aged eyes could no longer see enough to read my gauges or dive computer (again) or well enough to see well at distance, so I went for Tusa Geminus mask, which I find fits well and franklin split lemses. I was delighted with the result - much better than squinting though bifocals. The email updates from Liam were very useful, particularly given the usual Covid uncertainties of supply. Whilst I hope not need a new mask too soon I would certainly recommend Dive Sight lenses.
Age was getting the better of my eyes and making it difficult to see my dive computer or gauges when diving. The ordering process is straightforward and the quality of the lenses, first class. I marked up and sent in my own mask for custom bi-focal lenses which were manufactured, fitted and the finished mask returned to me within a fortnight. I've since tested the mask with 22 ocean dives and have been very impressed. I'm not sure I've ever seen macro life so clearly, and my computer and gauges are as clear as a bell. I would absolutely recommend Dive Sight to anyone who, like me, finds their eyes letting them down a bit as the years pass.
Have used Dive Sight Ltd three times now and the service has been great, everything they say they are going to do they do to a high standard. Liam is also very easy to talk to as well. Great Company Great Service. My Mares Mask is now 9 years...Thanks
Excellent communication from Liam throughout the whole process. Work was carried out quickly and mask arrived in advance of advertised timescales. Really pleased with everything and will certainly be recommending to my diving club members. At last I can see!
Really pleased with the quality of work from Dive Sight, thanks Liam and crew. Got my Atomic Aquatics Frameless 2 mask back and I’m really pleased with it to say the least. Only had the chance so far to try them on land but the field of vision for the bifocals is perfect. Also like the little video snippets that keep you updated on the work progress. Can’t recommend them highly enough 👌.
what a great result!! I ordered a new mask with bi-focal prescription lenses ordering we easy, and there delivery times we're spot on, in less than 2 weeks the new mask was delivered. did my dives using the mask this week and all my problems reading the gauges and notes were all resolved. I woukd recommend and use Dive Sight thank you matthew
I ordered a diving mask with a high and complicated prescription for my son. The service was exceptional, I received personal email correspondence right away, with an accurate time for delivery. Dive Sight made a great effort to get the mask to me at short notice. The mask itself is excellent quality, much better than sports glasses I have had made by other companies for football. I would thoroughly recommend this company.
great company to work with, Liam provided regular updates as my mask was prepared and it arrived safely ….. I’ve now used my mask for the first time here in Bahrain and it has exceeded expectations …. The quality of the lenses are excellent and the mask has transformed my diving experience and allowing me to go further in my certifications …… well done ! And keep up the good work 😀👍 …… David, one very happy customer.
Just a great company to deal with! Liam turned around my order in less than a week, I was informed at each stage of the process with fantastic customer service. Dive Sight offer the best range of masks and the workmanship is the best I have seen, I would recommend Dive Sight to anyone who needs any type of prescription mask. Super happy! Thank you Liam
What can I say...Once again Liam and his team have come up trumps! I've always got my prescription dive masks from here and been totally satisfied with both the product and the customer service...but last week they went 'ABOVE & BEYOND' for me. I messaged Liam to say that I had accidentally smashed my prescription dive mask (pesky cylinder!) and urgently required a new one, to be completed and delivered before 19th July. Liam replied instantly and said they would do their best to help me, but they were quite busy. On the 18th July my mask was delivered!...what can I say but THANK YOU, THANK YOU, THANK YOU! I would totally recommend them, I will never use anyone else, even though I live in Cyprus 😊
I had been struggling to see smaller details during my dives and then it was getting harder to see my computer. I was given Divesight’s details and wow what a transformation. I didn’t realise how much I had been missing during my dives until I put my new prescription lens mask on. Wish I had done it sooner. The customer service and communication is great, I highly recommend this company and products.
Yessssss, I can now see what I am taking photographs of 😂 Extremely happy with my prescription lens mask. Great service, lots of questions were answered for me before I placed my order. Really helpful staff. I recommended to a fellow diver and she is pleased with her mask too. Definately recommend these guys and will use again in the future when I need to upgrade.
My dad bought me a mask from Dive Sight Ltd. I have a very high long sighted prescription. Roughly +8 each eye. I also have a slight astigmatism. No issues with lenses, they’re surprisingly thin. Everything is sealed nicely. No complaints from me. :)
I have used five site a couple of times to purchase a prescription dive mask. What I particularly like are the full size Lenses as opposed to the stick in type you can get. They have a fantastic service and support regime and very reasonable pricing. and will definitely use again👌
I have used this company 3 times now. As an active scuba diver I need to be able to see as well under the water as I do with my bifocal glasses on land. Obviously having lenses bonded into a mask is not cheap but the quality of work done by Dive Sight Ltd. is excellent. I have found them to be very helpful when I needed to ask a question, and the turnaround time for completing the work is also very good.
Many thanks to Liam at Dive Sight for advising me about which diving prescription lenses are most suitable for me. I usually wear varifocals and I’m really pleased with my new Atomic subframe mask (medium-size as I’m female) with bifocal prescription lenses. Although the lenses are slightly smaller than previously supplied they still go into the V shape of each mask lens so I can see my dry suit inflation etc when I look down. And thanks also for promptly replacing the Atomic mask box when the original one supplied was broken. Excellent customer service!
After an I bought a prescription snorkel mask a few years ago from Divesight.I was very shortsighted,so I was delighted to get a mask that fitted my unusual prescription. After a recent eye operation ,my eyesight had improved considerably in my left eye.I sent my mask to Divesight and they changed the one lens.Once again the service was brilliant and I am very pleased with the clarity offered by the mask. I highly recommend this company. R.Wilshire
Just tried my prescription mask for the first this weekend Excellent what a difference reading guages instead of trying to make my arm longer and squinting eyes. went for bifocials the fit is perfect After all those years of mucking about with stick in lenses losing them we have all been there at some point should of done this years ago worth the money. Recommended to my dive buddies. excellent service from Liam thank you Jeff
Have had prescription masks from Liam Ward for a number of years and highly recommend Dive Sight Ltd. Excellent quality and workmanship, great advice and customer service. I always recommend this company to our dive club members and our professional dive team.
I've been using Dive Sight lenses in my masks for 20 years. The lenses are a quality item, and perfectly restore my vision. The lenses outlast my masks, and my masks last about 10 years. Minor changes in eyesight from year to your do not require new mask lenses. The lenses were an investment, designed to last. Great, quick and friendly service from Liam for my last recent order.
Hi All, I am not one for social media normally, however I felt I had to post this for you all. I am an AMG rebreather instructor. As you will understand being able to see my computer and tables is absolutely essential. My Cressi Penta mask got broken on the boat, I bought another mask a Cressi Matrix. Liam at Divesight has kindly removed them from the old mask and put them into my new one at a very competitive price. all during Covid too. I am now eagerly awaiting being able to dive again when restrictions are lifted. The mask looks awesome well done and thanks to Liam.
Hi, I ordered a mask from Liam at the start of the year, super easy to do through the website. Really pleased with the mask, turn around time was better than advertised and the mask is great and makes a big difference to my visibility. Unfortunatly I’ve only been able to use in the pool so far due to covid situation
Very pleased with my mask and plus the service was very professional. The lenses that Liam fitted look great and my vision through the mask is great, can’t wait to use the mask and see under water. I would very much recommend DiveSight.