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FAQs

Read answers to some of our most frequently asked questions.

How do I order a prescription dive mask?

Simply choose your mask, add your prescription lens option, and complete checkout. You’ll then be prompted to upload your prescription. Finally, confirm your pupil distance (PD) using our printable tool or by asking your optician.

Can I send my own mask?

Yes — as long as it has tempered-glass faceplates. Select “Supply Your Own Mask” from the shop and send it to us.

How do I send my prescription?

After checkout, you’ll be prompted to upload it. You can also email it to [email protected]
or post a copy to our Sheffield workshop. Please ensure your optician’s details are visible and that your prescription is less than 2 years old.

What if I don’t know my PD (pupil distance)?

You can:

How long will my order take?

Every mask is custom-made. We normally deliver UK orders within around 14 days, but please allow up to 28 days from order to delivery to allow for manufacturing and shipping time. Overseas orders may take longer depending on the postal service used. If your chosen mask is unavailable or unsuitable, we’ll contact you with alternatives.

What’s your refund policy?

We’ll refund the cost of the mask if it’s returned unused and in its original packaging. Glazing costs are non-refundable as the lenses are custom-made to your prescription.

How are the prescription lenses attached?

The lenses, which are made from high-quality optical glass, are permanently UV bonded to the inside surface of the mask’s original, plain ( plano ) glass faceplates. Unlike the self-adhesive lenses that are available over the counter, our lenses will not come off.

How quickly do you respond to enquiries?

We aim to respond to all messages within 24 hours. Our voicemail system automatically transcribes messages to email, so nothing gets missed.

What types of lenses are available for dive masks?

We offer three main types of lenses: Single-Vision, Bifocal, and Reading Segments.

  • Single-Vision lenses correct distance vision and fill most of the mask aperture.
  • Bifocals include a small segment at the base for reading gauges and camera settings while maintaining clear distance vision.
  • Reading Segments correct only near vision and are classed as single-vision for cost purposes.

Varifocal lenses aren’t available because no suitable flat lens blanks exist. However, bifocals account for around half of all orders and provide excellent versatility. For specific applications like photography, we can create larger read areas when no distance correction is required.

Will you be replacing the complete lenses?

No — this isn’t possible because large, flat corrective blanks don’t exist. Complete replacements would be too heavy. Instead, we permanently bond lightweight prescription lenses inside the existing glass for precise, comfortable vision.

How are the prescription lenses attached?

Our lenses are made from high-quality optical glass and are permanently UV-bonded to the inside surface of your mask’s original glass faceplates. They are not clip-ons or self-adhesive lenses and will not come off.

Are all masks suitable for all prescriptions?

Most masks shown on our website are suitable for the majority of prescriptions. However, “low-volume” masks are not recommended for higher prescriptions — particularly strong plus lenses — as thicker glass may sit too close to the eyelashes.

Can you recommend a mask?

Mask fit is very personal, so we don’t make firm recommendations. All masks on our site are quality brands, and we can share which models are most popular and provide feedback from other divers to help you choose.

Do I need to clean the lenses with toothpaste before using the mask?

No. Any residue or film is removed during our bonding process, and every mask is thoroughly cleaned before dispatch.

Does being under the water alter the prescription?

Yes — water is denser than air, so it bends light differently. However, because the lenses sit slightly farther from your eyes than spectacles, the effect balances out. We always glaze to the exact prescription supplied to achieve the clearest underwater vision.

Why not just wear contact lenses?

You can, but there are several risks:

  • The protozoa Acanthamoeba found in fresh and salt water can cause painful corneal infections.
  • If your mask floods, contact lenses can shift or adhere to the eye due to osmotic pressure differences.
  • Some defogging solutions can be absorbed by soft lenses and cause irritation.
  • Hard or gas-permeable lenses can lead to blurred vision after diving due to nitrogen bubbles forming under the lens.

Prescription dive masks remove these risks and give clear, reliable vision.

Can’t I just get “off-the-shelf” lenses from my dive shop?

Some manufacturers offer basic corrective lenses that fill the entire mask aperture, but these are only available in half-dioptre steps and don’t correct astigmatism. They’re like “off-the-peg” clothing — fine if you’re lucky enough to fit standard measurements.

Dive Sight’s lenses are precision-made to your exact prescription, including astigmatism, prism correction, and custom PD.

Can I come and see you and try some masks on?

No — we’re not a retail premises. We work directly with distributors and order masks as needed, which lets us keep prices fair and offer a wider range of models and colours.
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Our Promise

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We treat every order as if it were our own mask — crafted with care, delivered with clarity, and supported with a 24‑hour response guarantee.
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Clarity & Care
Every mask is crafted to your exact prescription, checked at every stage, and built to last.
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Transparency
No hidden fees, no surprises. We’ll always be upfront about costs, delivery times, and what’s possible.
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Fairness First
If something isn’t right, we’ll work with you directly to put it right — quickly and fairly.
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Respect for Your Time
We aim to respond to all enquiries within 24 hours, whether by phone, email, or chat.

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